Frequently Asked Questions
What exams can I do with the Tyto device?
Tyto devices have the following exam capabilities: camera for photos & videos of the skin and throat, thermometer for taking your temperature, otoscope for looking inside the ears, stethoscope for the heart, lung and abdomen sounds in addition to capturing heart rate.
When should I use a Tyto device?
Tyto devices provide an on-demand physical exam that captures heart, lung, ear, throat and temperature exams. Make sure to pair your Tyto device with your MyChart account as soon as you receive it so that it is ready to use when you need it. You may need to use your Tyto device when you or a family member is feeling sick or even for wellness checks.
Are Tyto devices equivalent to the tools used in a provider’s office?
Yes, the Tyto device is designed to replicate the exams performed during an in-office exam. Tyto provides your provider with high-quality digital sounds of the hearts and lungs, high-quality digital images and video of the ears, throat and skin and body temperature.
Do I need any training to be able to utilize the Tyto device?
You will be prompted to complete TytoAcademy when setting up your Tyto device. We highly recommend you take the time to complete the academy when first receiving your device so that you are ready when a visit is needed in the future. There are also user guides and video tutorials as needed.
How long does it take to setup and complete training for Tyto?
The process of setting up your device will take up to 10 minutes including unboxing, registration, pairing and TytoAcademy.
What should I do when I receive my Tyto device?
When you receive your Tyto device, it’s recommended that you unbox, register the device, pair it with your MyChart account and complete TytoAcademy. This usually takes about 10 minutes and allows you to be ready to use Tyto when you need to see a provider or feel under the weather.
Can you use Tyto without the remote exam of a provider?
Yes, Tyto devices can be used for self-exams.
Who can use the Tyto device?
Anyone in your household may use the Tyto device. Only one device is necessary per family.
Are urgent care video visits with Tyto covered by insurance?
Urgent care video visits with Tyto are covered by a number of insurance providers. For your specific coverage details, please reach out to your insurance provider. Visits are available for out of pocket costs to those not covered.
Who are the providers on the other end of my urgent care video visit with Tyto?
Currently all Tyto visits go to our 24/7, virtual care team of advanced nurse practitioners. Baptist Health is in the process of adding primary care provider to the Tyto program.
How will I know if/when my primary care provider can perform a Tyto visit?
Patients can expect to receive an email with notification in addition to announcements at your provider’s office.
Is there a monthly subscription fee to use Tyto?
No, there is no monthly subscription fee to use Tyto at this time.
Is Tyto FDA cleared?
The Tyto stethoscope is FDA cleared and all other devices comply with FDA requirements.
Are Tyto devices FSA/HSA approved?
Yes, Tyto devices are approved for purchasing with FSA/HSA funds.
Can I use my FSA/HSA to purchase a Tyto device?
Yes, because Tyto is FSA/HSA approved, all you need to do is checkout on baptisthealthdigital.tytocare.com using your FSA/HSA card. You’re also able to use another form of payment and apply for reimbursement through your plan.
Is the Tyto device covered by insurance?
At this time, we aren’t aware of any insurance providers that cover the Tyto device. For additional coverage details, reach out to your insurance provider.
What WiFi or hotspots are needed for the Tyto device to work?
WiFi or cellular service of some type is required to use the Tyto device for an urgent care video visit.
What kind of smartphone or tablet do I need to use Tyto?
Tyto currently works with iOS 14 and 15 and Android (4.4.4 and above), and is compatible with most Apple and Android devices.
Experiencing an issue or need support?
If you need technical support with your Tyto device, call 1.866.971.TYTO (8986), option 2 or email at [email protected]. If you need technical support with MyChart, contact the MyChart Patient Support Line by calling 502.253.4820. For questions about Baptist Health and Tyto, please reach out to [email protected].